Shipment processing time
If your order is a presale item a shipping estimate will have been provided on the product page.
All other orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or statutory days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We offer a flat shipping rate of $15 across Canada for standard expedited shipping. Carrier calculated rates are also available for express services.
All shipping rates on international orders are calculated at checkout and based on where the package is being shipped.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if applicable. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Charming Sally is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Charming Sally is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.